When was the last time you were in a room with a truly exceptional facilitator—where the group was engaged, progress was being made, and issues were raised and then resolved? For me, a great facilitator makes it look like magic; however, we all know it's not that easy.

We recently convened a group of experienced and exceptional facilitators to help us paint the picture of excellent facilitation in action. These facilitators were subject matter experts (SMEs) with at least 20 years of experience. Our intent was to leverage their insights and experiences to capture the critical skills that effective facilitators use.

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To prepare for the future workplace, the vocational education function must prepare to make five foundational shifts.

During the past decade, vocational education has changed dramatically. Not only have the function's objectives become more aspirational, but the way it influences the business also has increased in scope and complexity. There are a variety of reasons for these changes, but two things are clear: training and development no longer is synonymous with training courses, and the function needs to thoroughly evaluate how it can be an effective driver of the organization's necessary evolution in the new work environment.

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