INSOURCES BLOG

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problem-solvingTo succeed at work, employees must know how to solve problems. Are we so reactive that we quickly come up with an answer to satisfy a deadline? Or do we see what others are doing and simply apply their ideas? In training sessions, we often teach the process of problem solving but we don't always focus on how learners can apply the process in their daily lives. We need to emphasize a traditional method of problem solving, along with the components and skills necessary to perform the process.

Here's a process for problem solving:

  • Identify the issues with a simple SWOT analysis (strengths, weaknesses, opportunities, and threats).
  • Identify any missing information or assumptions that will have to be made.
  • Determine the problem.
  • Identify alternatives to solving the problem.
  • Evaluate alternatives and make a recommendation.
  • Determine the implementation process of your recommendation.
  • Determine how the process will be evaluated and provide a contingency plan.

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JackPattiIn recent years, we have witnessed change in organisational accountability, especially toward investment in training, programs, and projects.

Employers and government are concerned about the value of their investment on vocational education and training. Today, this concern translates into financial impact, the actual monetary contribution from a training program.

Although monetary value is a critical concern, it is the comparison of this value with the project costs that captures stakeholders' attention— and translates to ROI. "Show me the money" is the familiar response from individuals asked to invest (or continue to invest) in major projects (including training programs). At times, this response is appropriate.

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critical-thinking-sliderAlmost everyone in the business world is familiar with the brainstorming maxim: think outside the box. However, a recent study conducted at the University of Pittsburgh found ideas that were closely related to a problem helped form the most viable solutions.

Using OpenIDEO, a web-based crowdsourced innovation platform used to address a wide range of social and environmental problems like human rights violations and job growth for youth, researchers—recent University of Pittsburgh graduate Joel Chan and his mentor Christian Schunn of Pitt's Learning Research and Development Center, along with Carnegie Mellon University's Steven Dow—challenged participants to come up with solutions for large-scale problems like "How might we inspire and enable communities to take more initiative in making their local environments better?" and "How can technology help people working to uphold human rights in the face of unlawful detention?"

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