Do you make these 10 employee training mistakes?
- Posted By Super User
- HR Management
According to John Tschohl, president of Service Quality Institute and author of "Achieving Excellence Through Customer Service" a significant amount of the money and time companies spend on training is wasted. "Training that is poorly presented goes in one ear and out the other. It's no wonder employees don't change their attitudes or behaviors after they attend a badly presented training session," said Tschohl.
After working in the training field for more than 40 years on six continents, I've seen 10 reasons why group training fails," said Tschohl, also author of Achieving Excellence Through Customer Service.
Connect training strategies with the desired business outcomes of your RTO
A Systematic Approach to Compliance and Continuous Improvement
