Today it is generally accepted that the average trainer will have, along with his/her vocational expertise, skills in instructional design processes and group facilitation. That is, he/she can both design and deliver face-to-face training.

In recent years, additional skill sets have been added to what many trainers are expected to have in their training tool kits:

• business acumen,
• systems and compliance,
• organizational knowledge, and increasingly,
• virtual facilitation skills for events such as webinars.

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