A Review of Best Practices
By Jack and Patricia Phillips
The demand for HR's accountability through measurement continues to increase. Here, Jack and Patti Phillips provide an overview of best practices in the return on investment (ROI) process and describe how application of these measurement practices can positively impact the HR function in the public sector.
By Jack and Patti Phillips
ROI, return on investment, is a metric fundamental to business and government alike. Executives and chief administrators recognize it, and business and operations managers appreciate it. It is calculated consistently and recognized across sectors around the world by those stakeholders with fiduciary responsibility for investments in people, projects, and processes.
Think about your last webinar frustrating experience. What was the problem? Why wasn't it a 10 on the scale of greatness? Chances are at least one of the deadly sins of webinars was committed. Part of avoiding sins is known what they are and what to do if unforseen challenges come up. There are four people that can commit sins and as the facilitator, you are the one responsible for preventing them!
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