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Coaching typically begins with a personal interview to assess the individual's current opportunities and challenges, define the scope of the relationship, identify priorities for action, and establish specific desired outcomes. Subsequent coaching sessions may be conducted in person or using online technology, with each session lasting a previously established length of time. Between scheduled coaching sessions, the individual may be asked to complete specific actions that support the achievement of his or her personally prioritized goals. The coach may provide additional resources in the form of relevant articles, checklists, assessments, or models to support the individual's thinking and actions. The duration of the coaching relationship varies depending the individual's personal needs and preferences."

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Evaluate-using-ROIBy Jack Phillips, PhD, and Patti Phillips, PhD

Before training evaluation begins, program objectives must be developed. Program objectives are linked to the needs assessment. Let's look at how objectives can be developed within the context of the five-level ROI framework. Setting clear objectives at each level is important because success with training objectives helps answer basic questions regarding program effectiveness.

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More training organisations (including RTOs) than ever are using video as part of their learning strategy. But specifically what part of the strategy? And what's motivating them to use video rather than face-to-face seminars or synchronous online solutions? Apart from the obvious reasons to reduce corporate demand for costly and timely travel to training on the other side of the country, there are some strong pedagogical reasons.

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