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training needs assessmentI recently met with a client who was preparing a industry consultation questionnaire for a new Training Product. Here is the crux of what he was planning to ask: What do learners need to learn?

This is one question you should never ask employers (senior leaders). You are asking a tactical question to people who function at a strategic level. Simply put, they don't know the answer. Senior leaders live in the world of results. So, ask them about results. You can then drill down into what employees need to do—and learn—with tactical managers in the organisation (supervisors).

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5 must have qualitiesAs the training and development field evolves and attracts a different pool of professionals with diverse skills and experiences, new questions arise: Have the competencies of instructional design (ID) changed? Should they change? How has ID evolved over the past few decades? Are trainers' competencies keeping up with the pace of change?

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virtual classTo be sure, today's virtual classroom tools offer many bells and whistles. But unless your virtual classroom also provides the basic features, you will find yourself in trouble very quickly when you really need to get down to business. I consider these five features to be nonnegotiable when selecting a virtual classroom.

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