The Overseas Students Ombudsman resolves complaints and helps private education providers to improve their policies and practices to enhance the quality of international education in Australia.

The Ombudsman investigates complaints about the actions and decisions of private registered education providers in connection with overseas students.

We also provide information about best practice complaints handling to help providers manage internal complaints effectively. Also see our Frequently asked questions for private education providers.

We publish reports on complaint trends, systemic problems and broader issues in international education that we identify through our investigations.

Legal basis

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