INSOURCES BLOG

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Informal learning

Much of what is learned by someone actually takes place outside of the formal classroom. This is called informal learning. Informal learning can be on-the-job training where someone learns by doing. It can also be reading a book or asking a colleague for assistance. Most informal learning is not captured or recorded as training. It simply happens out of necessity.

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No matter what the topic, format, or circumstances, many people in the room simply are not on board when a facilitator walks through the door. Every facilitator has witnessed eye rolls, inattention, negative remarks, and body language that signals disinterest. Some people might be curious and questioning, others actively antagonistic.

Few professionals know how to deal with resistance, yet it's a key part of the facilitation process. Sometimes it is even the first sign that people are coming together. Working with resistance - and welcoming its expression - can resolve conflict, help people feel heard, and increase the trust needed for collaboration.

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Are you constantly wishing your sales team would produce more leads and close more sales? Have you wondered why there are just a few people who generate most of the sales? Perhaps very few on your sales team is producing! You need to ask yourself, just what does it take to build a great sales staff?

Building an effective sales team starts with having the right manager. To be most effective, managers have to be able to: sense opportunities, watch for new possibilities, build communication with employees, and work well with those in authority. A manager must possess planning and organizational ability and have a flair for communicating ideas and goals. Last but not least, they should be able to measure and appraise performance.

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