No matter which architecture or blend of architectures you are using, you will need to decide which mix of delivery media you will use, how you will communicate most effectively with the three modes of visuals, text, and audio; and which instructional methods will best help learners achieve the learning goals.

The delivery media is not the main determinant of training quality. Hundreds of media comparison experiments have shown that when the instructional modes and methods are the same, learning can be as good from a computer-delivered lesson as from a classroom lesson.

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Barriers to Continuous Improvement

As a frontline manager or supervisor of quality within a RTO, you need to be aware of barriers that industries or organisations can place in the way of continuous improvement.  This well help you deal with difficult situation as they arise.

Common barriers relate to:

• Lack of systems to support continuous improvement e.g. policies and procedures, systems to document continuous improvement processes, methods for gaining customer feedback, processes for training or retraining staff.

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